Bachelor’s Degree in sciences, programming or a related field
1 year experience in a typical tech-support position
Strong problem solving skills, with an ability to troubleshoot application issues
Excellent written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling in English
1 year experience in a typical tech-support position
Strong problem solving skills, with an ability to troubleshoot application issues
Excellent written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling in English
Excellent knowledge of the Internet and software such as Outlook, Excel, etc.
Phone/call center experience desired
Strong problem solving skills
Exceptional research skills and resourcefulness
Ability to work with a globally distributed team without direct supervision
Willingness to work in shifts
Phone/call center experience desired
Strong problem solving skills
Exceptional research skills and resourcefulness
Ability to work with a globally distributed team without direct supervision
Willingness to work in shifts
Location: chennai , Delhi, Andhra Pradesh, Karnataka ,Delhi/NCR , haryana ,MadyaPradesh ,Maharashtra ,Trivandrum ,Uttar Pradesh , Vishakapatnam
Experience : 0 to 1 Year
Qualification B.E, B.Tech, B.Sc
Provide telephone and email support to internal and external customers
Perform efficient incident management while maintaining support quotas
Understand and assess customer-reported issues to determine prioritization
Serve as an internal knowledge resource for other members of the Taleo organization
Act as liaison between customers, R&D, and QA, etc.
Manage and ensure documentation of assigned incidents, including internal and external communications
Learn, understand, maintain and contribute to internal support processes
Analyze, develop, and improve internal processes
Maintain strong adherence to Service Level Agreements
Participate in special projects, as assigned
Perform efficient incident management while maintaining support quotas
Understand and assess customer-reported issues to determine prioritization
Serve as an internal knowledge resource for other members of the Taleo organization
Act as liaison between customers, R&D, and QA, etc.
Manage and ensure documentation of assigned incidents, including internal and external communications
Learn, understand, maintain and contribute to internal support processes
Analyze, develop, and improve internal processes
Maintain strong adherence to Service Level Agreements
Participate in special projects, as assigned
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