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Ensure operational standards are adhered to. This includes actively looking to continuously improve working practices to ensure the team works as efficiently as possible.
Complete the day to day operational activities of the team, respond to client queries and requests for assistance promptly and effectively in accordance with agreed service standards. Escalate any complaints accordingly; ensure they are satisfactorily resolved and long-term corrective action/prevention has taken place.
Complete the day to day operational activities of the team, respond to client queries and requests for assistance promptly and effectively in accordance with agreed service standards. Escalate any complaints accordingly; ensure they are satisfactorily resolved and long-term corrective action/prevention has taken place.
Follow team procedures, identify gaps and resolve effectively. Including the Business/Disaster Recovery program
Ensure the Workplace Hosting portfolio remains current. Highlight areas requiring refresh albeit from a hardware or software perspective.
Demonstrate and deliver excellent service to all clients at all times.
Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate.
When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group.
Ensure the Workplace Hosting portfolio remains current. Highlight areas requiring refresh albeit from a hardware or software perspective.
Demonstrate and deliver excellent service to all clients at all times.
Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate.
When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group.
Location : Hyderabad / Secunderabad
Experience : 0 – 1 Years
Education : UG – Any Graduate
PG – Any PG Course, Post Graduation Not Required
PG – Any PG Course, Post Graduation Not Required
Desired Profile:
Work Experience / Knowledge:
WWork experience in relevant desktop and/or application hosting environments is preferred.
Must possess an up-to-date understanding of all Infrastructure technologies and a good technical knowledge of Wintel Services.
Work Experience / Knowledge:
WWork experience in relevant desktop and/or application hosting environments is preferred.
Must possess an up-to-date understanding of all Infrastructure technologies and a good technical knowledge of Wintel Services.
Skills / Other Personal Attributes Required:
Must have ability to diagnose and solve problems while maintaining professionalism and courtesy.
Interpersonal skills necessary to effectively communicate at all technical levels.
Be able to demonstrate commitment to exceptional client service.
Excellent communication skills with the ability to understand and converse in English, verbally and in writing.
Be able to work adhere to Invesco technical and operational procedures and policies.
The necessary interpersonal skills to effectively interact and communicate throughout the IT organisation with individuals of varying technical abilities.
Self motivated, enthusiastic, approachable and people oriented.
Formal Education: (minimum requirement to perform job duties)
Must have ability to diagnose and solve problems while maintaining professionalism and courtesy.
Interpersonal skills necessary to effectively communicate at all technical levels.
Be able to demonstrate commitment to exceptional client service.
Excellent communication skills with the ability to understand and converse in English, verbally and in writing.
Be able to work adhere to Invesco technical and operational procedures and policies.
The necessary interpersonal skills to effectively interact and communicate throughout the IT organisation with individuals of varying technical abilities.
Self motivated, enthusiastic, approachable and people oriented.
Formal Education: (minimum requirement to perform job duties)
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